Privacy policy

Privacy policy

1. Аpplication area and CONSENT

1.1. The personal data of individuals using the service are processed by the service development team. She is the owner and manager of the User Personal Data Base.

1.2. users' personal data is processed on secure servers located both within and outside the European Economic Area.

1.3. This Privacy Policy describes the procedure established by the Service for the processing of personal data collected using the website (hereinafter referred to as the Site) and related services and tools that allow users to register on the Site, publish or view in real time already published ads, use another related to the above service. In all these cases, the Service processes personal data of users solely within the framework of the requirements of the Law of Ukraine "On the Protection of Personal Data" and the Convention for the Protection of Persons in connection with automated processing of personal data. This Privacy Policy has been developed in accordance with the provisions of these documents.

1.4. By using the Site, the User grants his consent to the Service for the processing of his personal data, such as his username; region of residence, e-mail address, contact phone number, other contact information and at the request of the user; ip-addresses, other communication data of users; messages, letters, statements transmitted to the user by other users and vice versa, and also gives his consent to the transfer of his personal data to third parties, including the transfer of personal data abroad, to any third country, in accordance with this Privacy Policy and with the User service agreement.

1.5. Users should be aware that when they click on some links posted on the Site or in a mobile application, they may be redirected to sites (applications, etc.) of other companies outside the hosting space of the Service, where information about Users is collected outside direct control of the Service. In this case, the Privacy Policies of the sites and/or applications of third parties will govern the processing of information received from users by these third parties.



2.1. Account Information: When a User creates an account on the Site, the Service may require certain information, such as a valid email address and password. The account includes information about them such as geographic location, first and last name, phone number and related information, including photos that they can upload to their account. (The account allows users to contact each other to express interest in their offers). Users are responsible for all information they post in public accounts. The user must carefully consider all the risks associated with the fact that he makes certain information - in particular, the address or information about the place of his precise location - publicly available. If the user chooses to log into the site using a third party authentication service, such as Facebook information, the Service may receive an additional profile or other information provided by such third party.

2.2. Announcements and Deals: As part of its website, the Service may post information, including personal and contact information, necessary to complete transactions between a Volunteer and a Refugee, to send messages and communicate between users. Users are responsible for all information they post on the site. The user must carefully consider all the risks associated with the fact that he makes certain information - in particular, the address or other information of a personal nature - publicly available.

2.3. Games, Advertising and Promotion: As part of the operations of its site, the Service may collect personal information, such as name and contact information, when users participate in games, quizzes and other marketing promotions organized on the Site or on third-party sites by the Service . As part of the operation of its site, the Service may also process information related to the effectiveness of advertising campaigns, including which ads were viewed on the Site and on third-party sites.


2.4. Customer Service: When Users contact the customer service department, Service may - as part of its site operations - collect personal information necessary to fulfill the User's request and receive feedback if necessary. The service may also contact the User using the existing account contact information provided for this purpose. The service may also collect other information about communications with Users, such as any support requests submitted by Users or any feedback provided by them, in particular in the form of feedback left by Users. We may process reviews as data relating to the User who wrote the review and the User for whom the review was made.

2.5. Website: The service may automatically receive and register on its servers information from the user's browser or any device, including IP address, software and hardware attributes, pages requested by the user, mobile identifiers, application usage information, and /or information about other devices used or system level information. Further information on how users can control and/or block such collection of information is found below in section 6 of this policy.

2.6. Information obtained as a result of surveys: The Service may collect and store information that is obtained as a result of surveys that may be conducted by the Service or third-party contractors engaged by the Service, namely information regarding gender, age, marital status, personal preferences, etc.

2.7. Attached Information: The Service may also add information lawfully obtained from business partners or third parties to the Service's existing data about its users.

2.8. Information available from user profiles in multi-user Internet platforms (social networks): By registering on the Site, or logging into the site using social network authentication services, the User grants the Service consent to the collection and processing of information available from the relevant profiles in social networks, as well as the publication in the relevant social networks of information about the User's actions on the Site.

2.9. We collect information about the ratings and reviews you provide to other users after your interaction with them, as well as the ratings and reviews you receive from other users, in accordance with our Terms of Use. We do this in order to measure user satisfaction with the transaction experience, to ensure an optimal and efficient level of communication between users, and to check and prevent unwanted activity and behavior in the context of the activities carried out on our services. This information allows us to take the necessary and appropriate measures to maintain high standards in the provision of services.

Information that the Service does not collect or process:

The service does not collect or process personal data about racial or ethnic origin, political, religious or philosophical beliefs, membership in political parties and trade unions, and similar information.



3.1. As part of the operation of its website, the Service may collect certain information using technologies such as cookies (cookies, cookies), pixels (pixels), and local storage (as in your browser or mobile device).

3.2. COOKIES are small text files that store information directly on the user's computer, mobile phone or other device.

3.3. Pixels are small digital images that are part of codes on web pages that allow another server to measure web page views, and are often used in conjunction with cookies. The code tracks if and when (and on which page) the pixel is loaded to indicate that the user is interacting with a page or part of a page on the Site.

3.4. With the help of cookies, the web server can store, for example, preferences and settings on the User's computer, mobile phone or other device(s), which is then automatically restored on the next visit. Or, to put it another way, cookies serve, among other things, to make the use of the Site more convenient, so that, for example, the User does not have to repeat the login process on the next visit. The service uses both persistent and session cookies. Permanent cookies remain on the User's computer for a longer period of time, while session cookies are automatically deleted when the browser window is closed.

3.5. The service may allow third parties, such as advertising and/or analytics service providers, to collect information using these types of technologies directly on the Site's web page. The data they collect is subject to protection under the applicable privacy policies of those third parties.



4.1. To provide its services, the Service may use the information that the Service collects and places for the following purposes:

4.1.1. providing customer service, including for creating and managing user accounts, resolving technical difficulties, and accessing various features;

4.1.2. adaptation of offers and experiences, including advertising on their own services or those of third parties;

4.1.3. control of the general and individual activity of the Users, such as search by keywords, activity on the publication of announcements and transactions, as well as to manage traffic on the Site;

4.1.4. communicating with our users, including with regard to service, customer service or authorized marketing communications through any available communication channels;

4.1.5. conducting research and analytical activities in order to improve our service; and

4.1.6. enforcement of the User Agreement of the services, including the fight against fraud and insults;

4.1.7. evaluation of certain factors of personal information, in particular, to analyze and predict personal preferences, interests, behavior or location.


4.2. will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with any legal, accounting or reporting requirements.

To determine the appropriate retention period, the Service takes into account the volume, nature and sensitivity of personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which the Service processes your personal data, and whether the Sharity Service may .place to achieve these goals through other means, and the corresponding legal requirements.

If your account has had no activity for more than 24 months, we reserve the right to delete your account, including all personal data stored in it, which means you will no longer be able to access and use it.

If you have any questions about the data retention period, please contact us.



5.1. The service may share the information it collects with affiliates located in any third country. These companies can only process and use the received personal data for the purposes specified in clause 4 of this Privacy Policy. However, the transferred data remains subject to this Privacy Policy.

5.2. The service does not provide Users' personal information to non-affiliates, except when there is a corresponding permission from Users, or under the following circumstances:

5.3. The Service may use third-party service providers to provide some components of its services, in such cases, the providers do not have the authority to use the personal data obtained through the Service Site, otherwise than to provide the services of the Service, and the personal data themselves are subject to this Privacy Policy.

5.4. The service reserves the right, in accordance with the requirements of the law, to exchange information with individuals and government agencies for the following purposes:

combat fraud and abuse on the Site;

investigate alleged violations of the law or combat any other alleged violations of the User Agreement of the service by Users.

5.5. The service may provide users' personal data at the request of the competent authorities, issued in accordance with the requirements of the law, including in accordance with Art. 93 of the Criminal Procedure Code of Ukraine.

5.6. In accordance with the Privacy Policy, the Service undertakes not to rent or sell any personal data of the User. In the event that the Service or part of this service is sold or reorganized, and the Service transfers all or substantially all of its assets to the new owner, then the personal data of users may be transferred to the buyer in order to ensure the continuity of the Site.

5.7. The service may share certain non-personal information (data that does not identify Users individually) to third party service providers, trusted partners or authorized researchers in order to better understand which advertisements or services may be of interest to Users, improve the overall quality and efficiency of services on the Site or service, or to provide their contribution to scientific research, which, in the opinion of the Service, can bring great social benefits.

5.8. The Service may transfer the information it collects to third parties that provide the services of the Service, for the purpose of conducting research, or providing services to Users, while the data that is transmitted is the subject of this Privacy Policy, and the involved third parties do not have the right to use the information received otherwise than to provide the services of the Service.

5.9. In cases of transfer of personal data provided for in this section 5 of the Privacy Policy, informing the User about the transfer of his personal data remains at the discretion of the Service.



6.1. Access, Correction and Deletion: Users who have created an account or posted ads on the Site may access, correct or delete the information they provide. The user is responsible for the accuracy of the data provided, or messages on the Site. If the User's account was created through an identity provider (for example, Facebook Connect), the User can also disable or change the account data through the settings of the identity provider (for example, on The posted information can be changed or deleted in the user's personal account "My Profile" on the web page of the Site, or in the application. The service may stop processing the User's personal data if the User receives a written notice of withdrawal of consent to the processing of personal data.

To delete your personal data, please send a request with a notice of withdrawal of consent to the processing of personal data to the administration of the service via the e-mail address indicated on the site. We will delete your data no later than 10 (ten) calendar days from the date of receipt of all necessary information from you.

6.2. Choice of External Parties: Some external entities operating on the site, such as Google Adwords, allow users to withdraw their consent to the collection and use of their data for advertising based on user activity. For more information and choices, please visit

6.3. Cookies: Most major computer (desktop) and mobile web browsers (eg Safari, Firefox, Internet Explorer, Chrome, Opera) provide controls that allow the user to restrict or block the installation of Cookies on your systems. Please note that disabling Cookies for first category domains (websites visited) and other domains (websites linked to visited sites) may in some cases lead to limited functionality of these websites.

6.4. Other rights of Users in connection with the processing of their personal data by the Service:

6.4.1. know about the location of the personal data base containing the personal data of users, its purpose and name, the location of the owner and processors of personal data, or give an appropriate instruction to obtain this information to authorized users of the Site to persons, except in cases established by law;

6.4.2. receive information about the conditions for granting access to personal data, including information about third parties to whom the personal data of users of the Site are transferred;

6.4.3. to access your personal data;

6.4.4. receive no later than thirty calendar days from the date of receipt of the request, except as otherwise provided by law, an answer on whether his personal data is being processed, as well as receive the content of such personal data;

6.4.5. present a reasoned demand to the owner of personal data with an objection to the processing of personal data;

6.4.6. present a reasoned request to change or destroy personal data by the owner and / or manager of personal data, if these data are processed illegally or are unreliable;

6.4.7. to protect personal data from illegal processing and accidental loss, destruction, damage due to deliberate concealment, non-provision or untimely provision of them, as well as protection from the provision of information that is unreliable or discrediting honor, dignity and business reputation;

6.4.8. file complaints about the processing of personal data with state authorities and officials whose powers include ensuring the protection of personal data, or with the court;

6.4.9. apply legal remedies in case of violation of legislation on the protection of personal data;

6.4.10. withdraw consent to the processing of personal data;

6.4.11. know the mechanism of automatic processing of personal data;

6.4.12. to protection from an automated decision that has legal consequences for users of the Site.



7.1. All information that we collect is reasonably protected by technical security measures and procedures to prevent unauthorized access or use of the data. Affiliates of the Service, trusted partners and third party service providers undertake to use the information received from the Service in accordance with our security requirements and this Privacy Policy.


8.1. This privacy policy was last updated on 02/10/2022. The service may update this privacy policy from time to time, the new version of the Privacy Policy comes into force from the moment it is posted on the Internet at the address specified in this paragraph, unless otherwise provided by the new version of the Privacy Policy. The current version of the Privacy Policy is always located on the page at:

8.2. If the Service has made any changes to the Privacy Policy with which the User does not agree, he is obliged to stop using the services of the Site. The fact of continuing to use the site is a confirmation of the consent and acceptance by the User of the corresponding edition of the Privacy Policy.